iSoftel’s voice recording is advanced digital recording system that use digital sound processor to record . The system is windows based platform that supports both signaling from PABX ( Analog , Digital extesion,IP extension ) and PSTN ( ISDN PRI / R2 or VoIP ).
System Features
• Support all PABX and signaling and Directly Tapping from PSTN
• Recording based on : DTMF , Speech Detection , Voltage or combined
• Recording voice base on : WAV , VOX , MP3 or GSM
• Web application for search file based on
+
Date
+ Time
+ Caller ID
+ User extension no. / channel
+ Incoming and Outgoing
• Listening recording file via network or web interface
• More levels for access voice file : user / supervisor / administrator
• Alert to administrator via e-mail for recording space in hard disk
• Report generate for management
• Integrated with existing application such as Call Center , CRM or helpdesk etc.
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