Interactive Voice Response is a technology that automated interact with caller via telephone. iSOftel’s IVR can support both pre-record information and real time information from database.
The customer can retrieve information by press telephone key pad. Most of the business use IVR to improve service ,reduce cost of sales and inform the new service to market. IVR solution can support more customers require such as bank balance , credit status , product detail , order status or outbound for promotion, etc.
System Features
• 24 hour service for real time and pre record information
• Unlimited pre record information to customer
• Running on either PSTN and VoIP Network
• Integrated with all database such as Oracle , MS SQL , etc.
• Announcement for digit or number to voice
• Support both telephone signaling from PABX and Public telephone Network ( PSTN ) : Analog , Digital , ISDN PRI / R2 , SS7 and VoIP
• Running as Inbound and automatic Outbound IVR
• Changing call flow without restart application
• Web base administration and report
• Upgrade to Fax Server or call conference function
• Integrated with Call Center Solution
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