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iSoftel ( Thailand ) Co.,Ltd is a leading Softwarebased Computer Telephony solution. Our teams have more experiences in telephony solution who develop enhanced turnkey telecom solution : Automated Attendant , Voice Mail , Audiotext , IVR , Fax Server , Voice Recording and Call Center. We also offer best solution with best quality service to our customers ( > 100 clients ) more than 10 years. |
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 Running with any PABX system with analog and E1 lines and VoIP Gateway |
 Servered Based call center, IP based call center or PBXbased call center |
 Recording on Analog , Digital extension or VoIP |
| Integrated connection directly with PSTN,PABX or VoIP Gateway |
Running on PSTN & VoIP network |
Recording file on Hard disk |
| Connect to all database via ODBC such as Oracle , MSQL etc. |
Agent with screen pop up |
Recording file in wav and mp3 format |
| Announcement for different languages , numbering from database to voice |
ACD function with most free agents |
Flexibility for searching record file |
| Provide real-time information to customer |
Supervisor coaching calls |
Listen recording file via network or web application |
| Blended Inbound and Outbound IVR |
Conversation Recording |
Integration with CRM/HELPDESK application |
| Support Fax on demand and Fax Back |
Reports for management and supervisor |
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 Announcement different greeting for difference time |
 Call Flow Design |
 Handling for incoming and outgoing fax |
| Pre-configure voice greeting |
Graphic User Interface Toolkit |
Incoming faxes are sent to personal
e-mail as attached file |
| Unlimited voice mail box and Fax mail |
Drag and Drop function Call Flow |
Incoming faxes are retrieved by web application |
| Automatic sending voice mail or fax to e mail address as attachment |
Changing call flow anytime |
Sending notification faxes to SMS |
| Can send voice mail or fax to e mail address |
Support Voice & Fax Application |
Deliver Outgoing faxes via web application |
| Self-provisioning for personal profile setup |
Support Call Conference function |
Web-based Administration module |
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Support connection with multiple database |
Reporting module for faxes activity |
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Running with Inbound and Outbound calls |
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Support PSTN ( ISDN PRI ,R2 ) , SS7 , VoIP |
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